FAQ'S
Do you have a question about our products or services? The following are answers to our most frequently asked questions to make ordering, processing, and shipping easier.
If you have any additional questions or concerns, please contact our customer service team at 856-424-0134.
For all order placement, please call our main number, 856-424-0134, or email your sales representative at sales@pretty-stream.flywheelsites.com.
You can find your tracking information on your invoice. Typically, we will email you your invoice in 24-48 hours as long as we have your email address.
If you did not receive an invoice, call us at 856-424-0134, and we will gladly provide it for you.
If you place your order before 2:00 pm EST, your order will likely be shipped that day.
Products are typically shipped 24 hours after the order has been placed.
Don’t hesitate to call us at 856-424-0134. If you have a picture of the product you want, please share it. Then, we will let you know if we can get that exact product or if we can recommend something similar.
We will be glad to work with you. First, we look into the manufacturer’s warranty and return policy. Typically, we can return the product for you, but you will be responsible for paying for the return shipping. Once we receive the item back, we will give you credit for it.